Pentavite Privacy Policy

Privacy Policy


This Privacy Policy documents the handling of personal information by Pentavite PTY LTD (referred to as “Pentavite”). “We”, ‘our’ and ‘us’ refers to Pentavite.


Pentavite recognises the importance of your privacy and is committed to the management and handling of personal information in an open and transparent way.

Pentavite is required to comply with the Australian Privacy Act 1988 (Cth) (“Privacy Act”) and this policy sets out how Pentavite seeks to ensure that any personal information we hold about you is collected, used, stored and disclosed in accordance with the Australian Privacy Principles in the Privacy Act.

In this policy ‘personal information’ and ‘sensitive information’ have the same meaning as in the Privacy Act.

This policy does not apply to the handling of personal information about Pentavite employees. Employee records are exempt from the Privacy Act, but Pentavite has a separate employee privacy policy.


Pentavite may hold information about individuals who may be members of the general public, customers, business contacts, health professionals and others.

The information Pentavite typically holds includes:

3.1 Customers and the General Public

  • Your name, relevant address, telephone number(s) and email address;
  • Dealings with Pentavite such as product enquiries and complaints, product promotional activities (non-prescription), adverse event reporting purposes and medical enquiries.

3.2 Other individuals such as general business contacts, third party contractors and job applicants

  • Your name, business address, business telephone number(s) and email address;
  • Dealings with Pentavite in respect of general business relationships, or work and employment references, reports and assessments.

3.3 Health Professionals

  • Your name, business address, business telephone number(s) and email address;
  • Professional details;
  • Practice specialty including areas of interest;
  • Membership of professional associations;
  • Practice and/or business information including where applicable interest in Pentavite products and usage;
  • Dealings with Pentavite in respect of medical enquiries, adverse event reporting, product complaints, clinical trial involvement, details of sales representative appointments;
  • In accordance with the transparency requirements of the Medicines Australia Code of Conduct, a description of any event you attend or services you provide to Pentavite in respect of pharmaceutical company sponsored programs such as seminars and meetings but also transfers of value for services/activities performed by you, expenses (including air travel, accommodation and registration fees paid by Pentavite and/or reimbursed to you/your employer and any transfers of value made to third parties as directed by you.


We will, wherever possible, collect information about you directly from you. However, on some occasions it may be collected from other sources, such as:

  • Agents or service providers including third party data providers and customer relationship management service providers;
  • Publicly available directories and listings such as telephone directories;
  • Newspapers, magazines, professional journals and the electronic media;
  • The internet and other electronic communications such as articles and information pieces in which you feature such as a health information site or a medical professional site;
  • The date, time and domain from which you access a Pentavite website;
  • Personal interactions and/or communications with Pentavite staff.

The personal information Pentavite collects may vary depending on your particular interaction with Pentavite and will be for a legitimate business purpose. Pentavite will not collect sensitive information about you, such as information about your health, race or professional associations, without your consent.


In addition to some websites which provide for direct input of personal information, most Pentavite websites make use of ‘cookies’ which are small text files that are stored in the visitor’s local browser cache. Using such cookies it is possible to recognise the visitor’s browser in order to optimise the website and simplify its use. Data collected via cookies will not be used to determine the personal identity of the website visitor. Most browsers are set up to accept these cookies automatically. In addition, you can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. Some Pentavite websites may not offer full functionality unless you accept cookies.

Pentavite increasingly makes use of web analytics, including analysis by third party service providers, which may use IP addresses. While this may in some circumstances be ‘personal information’ neither Pentavite nor the service providers have any interest in individuals browser activities and will not use the information to take any action targeted to individuals without having obtained the relevant person’s consent.

Pentavite will also not collect, process or use on our websites information relating to an individual we know to be under 13 years of age, without the prior consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.

Cookies used on standard Pentavite websites
The anonymous identification of a visit for statistical analysis in order to optimize the website. No personal data is collected.
30 days
Choice for the mobile or desktop website.
60 days


6.1 Use

Personal information collected and held by Pentavite may be used for one or more of a variety of purposes depending on the circumstances. These generally include:

  • Ordinary business, sales and customer service functions including: communicating with you, order processing and fulfilment, accounting and responding to enquiries or complaints;
  • Meeting legal requirements such as notification of product withdrawals and recalls and monitoring compliance with relevant regulations and codes of conduct;
  • Maintaining a record of medical queries and adverse events/product technical complaints;
  • Pentavite’s marketing and market research (including generating customer lists for market research, gaining insights into product use and prescribing practices, sending you product information that may be of interest to you) ;
  • Facilitating and planning meetings between Pentavite staff and healthcare professionals, customers and distributors;
  • Enabling your participation in activities conducted by Pentavite (including patient support programs, conferences, clinical trials);
  • Facilitating the provision of products and services to Pentavite.

6.2 Direct Marketing

You may request that we do not send you information regarding our programs, events, services or products which we think may be relevant to you (direct marketing). In such a case, we will take reasonable steps to ensure we do not send you marketing material.

6.3 Disclosure

Pentavite may disclose information about you in the course of any of the uses described above, including to related businesses and third party service providers, such as for order delivery; marketing; hosting, data storage or archiving; data processing and validation; printing and mailing; and organising conferences. Pentavite will use only reputable service providers and will ensure that contractual provisions safeguard your privacy.

To provide services to healthcare professionals, Pentavite uses a third party (Customer Database Provider) to supply us with a syndicated database of healthcare professionals and their practices. To ensure that we have access to the most up to date information, we may disclose some information about healthcare professionals and their practices to our Customer Database Provider. The information we disclose is limited to professional information about healthcare professionals and their practices. The information is used for commercial purposes. The Customer Database Provider makes that information available to all parties who also have access to our Customer Database Provider’s database, including pharmaceutical companies other than Pentavite.

The provision of services to healthcare professionals is dependent upon our use of a Customer Database Provider in the manner referred to in this policy. If you, as a healthcare professional, do not consent to Pentavite disclosing information to our Customer Database Provider, we will comply with your request but we may no longer be able to provide you with our services.

In circumstances where Pentavite buys or sells (or proposes to buy or sell) all or part of its business, Pentavite may disclose your personal information to a third party as customer information is generally regarded as a business asset.

We will otherwise only disclose personal information about you to a third party where required by law, including to regulatory authorities. Pentavite is required by law to report adverse events to relevant regulatory authorities (such as the Therapeutic Goods Administration and Australian Pesticides and Veterinary Medicines Authority).

6.4 Overseas Recipients

Information held by Pentavite vabout you may in some circumstances be stored on Pentavite databases housed in overseas locations including but not limited to Germany, China, Singapore, the Philippines and the United States of America. For example, in order to facilitate the receipt and payment of accounts, Pentavite must transfer personal information overseas to the Philippines. All Pentavite companies are committed to compliance with internal data protection policies which contain provisions substantially similar to the Australian Privacy Principles and in many cases to similar laws in the other jurisdictions.

Pentavite also deals with external service providers located in countries within and outside of Australia, such as in Singapore, and in such cases, Pentavite takes reasonable steps, including by contract provisions, to ensure that these service providers do not breach the Australian Privacy Principles.

6.5 Security and Retention

Pentavite uses technical and organisational security precautions to protect your data from misuse, interference or loss and from unauthorised access, modification or disclosure. Any personal data that is provided to Pentavite by you through Pentavite systems will be encrypted in transit to prevent its possible misuse by third parties. Our security procedures are continuously revised based on new technological developments.

Pentavite will delete from its records personal information no longer required or if we are required to retain it (e.g. clinical trial records, or tax information), then wherever practicable it will be held in a form that does not permit your identity to become apparent.

You may notify us at any time that you do not wish us to retain your personal information, and wherever practicable and lawful we will comply with such a request.

6.6 Access and Correction

You may request access to personal information Pentavite holds about you and may seek to have it corrected if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

Access or correction requests should be sent to the Privacy Officer at the address below.

Your request should give as much detail as possible to help us locate information about you such as your name, contact details, any former name, and if possible the context, for example, your relationship with us. Please specify any particular information to which you are seeking access.

Pentavite will respond to your request within 30 days of receipt or within any further time notified to you in writing.

6.7 Enquiries and Complaints

All enquiries or complaints regarding your personal informational should be made in writing to:

The Privacy Officer
Level 6, 476 St Kilda Road, Melbourne VIC 3004 Australia
Or by email:
Pentavite will respond to your complaint within 30 days of receipt of your correspondence or within any further time notified to you in writing. If you are not satisfied with the outcome of the response you receive, we can refer you to the Office of the Australian Information Commissioner (as applicable) for further investigation.

Pentavite reserves the right to make changes to this Privacy Policy from time to time, but will ensure that they are posted to our websites without delay.